The following Privacy Policy applies when the customer use or place an order on the website www.ursullabrand.com. Our Privacy Policy describes how we collect, use, save, release and protect your personal information. By accepting this Privacy Policy, you agree that we may collect, use, disclose and save your personal information in the manner described in this Privacy Policy. If we change our Privacy Policy we will update this page.
Who is the controller for your personal data?
Controller of your personal data of this website is Ursulla Brand Adam Podlipski, registered at Powstańców Warszawy 25/5, 11-400 Kętrzyn, Poland. He is responsible for your personal data in accordance with the provisions on the protection of personal data.
What kind of personal data do we collect and how do we use and process your personal information?
All the information you provide us or that we obtain when you visit our site, for example, when making an order or contact our customer service will be processed responsibly and safely. The information will be used to enable us to fulfil our business responsibilities to you, optimize user experience on our site and for marketing purposes. Your personal information that you submit to us may contain contact information and information about your payment. Below you can
read more about how we treat your personal information.
Legal grounds
Your personal data will only be handled in accordance with the applicable legislation. We manage the following information: name, contact details, delivery address, email and phone number, IP-address, order information, payment information, payment history.
Orders
Personal data is processed to: deliver a purchased product, manage payments, including analyzes of which payment solutions are to be offered and manage return, complaint and warranty matters.
Personal data collected: name, contact information, delivery address, email and phone number, IP-address, order information, payment information, payment history.
Newsletter
Personal data is processed to: offer inspiration, promotions, discounts, general and personal offers, invitations to sales or other direct marketing.
Personal data: name, email address, country of living, IP-address, order information.
The data contained in the newsletter database will be processed for the duration of the account operation. When you decide to delete your account, we will also delete the data contained therein.
Management of customer service requests
Personal data is processed to: be able to identify and communicate with the customer and answer requests that come into customer support by phone or digital channels, including social media and investigate complaints and support cases.
Personal data: Name, contact details; delivery address, email and phone number, IP-address, order information, payment information, payment history.
Digital marketing
Personal data is processed to: collect information of your actions on our site via cookies. We use this information to provide you with a better shopping experience, for allowing us to analyse traffic and behaviour on our site and to personalize and make our recommendations and digital marketing more effective.
Personal data: country of living, IP-address, order information, activities on the website, contact information.
Legal obligations
Personal data is processed to: able to comply with legal obligations, as required by law. These may, for example, refer to product liability, product safety requirements and also protection of personal data in IT systems.
Personal data: name, contact information, payment information, details of the time of purchase, defect or complaint on product.
Cookies and other tracking technologies
We use cookies to give you the best experience of our site, for allowing us to analyse traffic and behavior, and to personalize and make our recommendations and digital marketing more effective. A cookie is a small text file stored on your computer. When you visit a website that uses cookies, the site will remember your personal settings.
In your browser settings, you can change so cookies are not saved. However, this does not allow you to fully appreciate the site’s full functionality as it is based on the use of cookies.
We use third party cookies to gather statistics in analytical tools such as Google Analytics Inc. This means that data regarding your use of our site will be transferred to the above mentioned company. We may also use third party cookies, such as Facebook to deliver directed information we believe is valuable, based on your previous activity on our website. This means that some information about your use of our website is transferred to Facebook Inc.
Google Analytics
We use the Google Analytics tool provided by Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA. We carry out activities in this area based on our legitimate interest, consisting in the creation of statistics and their analysis in order to optimize our website.
Google Analytics automatically collects information about your use of our website. The information collected in this way is most often transferred to a Google server in the United States and stored there. As part of Google Analytics, we also collect demographic data and data about interests. As part of the cookie settings, you can decide whether you consent to the collection of such data about you or not.
Facebook Pixel
We use marketing tools available on Facebook and provided by Facebook Inc., 1601 S. California Ave. Palo Alto, CA 94304, USA. As part of these tools, we direct you to advertisements on Facebook. We carry out activities in this area based on our legitimate interest in the form of marketing our own products or services.
In order to send you personalized ads in terms of your behavior on our website, we have implemented Pixel Facebook as part of our pages, which automatically collects information about your use of our website in terms of pages viewed. The information collected in this way is most often transferred to a Facebook server in the United States and stored there.
The information collected as part of Facebook’s Pixel is anonymous, i.e. it does not allow us to identify you. We only know what actions you have taken on our site. However, we inform you that Facebook may combine this information with other information collected about you as part of your use of Facebook and use it for its own purposes, including marketing. As part of the cookie settings, you can decide whether you consent to our use of Pixel Facebook in your case or not.
Who has access to your personal information?
URSULLA does not disclose your personal information or your email to third parties, unless special reasons exist. Personal data may be transferred to URSULLA partners in terms of marketing, distribution, transportation, payment solutions and IT services. In such cases, partners treat the tasks as independent personal data administrators in accordance with their own privacy policies and management instructions.
The personal data we collect is stored within the European Economic Area (EEA) but can be transferred and processed in a country outside the EEA by third parties that may have facilities outside the EEA. All transmitting of your personal data outside the EEA is made in accordance with valid legislation.
How do we store your personal information?
Your personal data are not retained for a longer period than necessary for the purpose of the treatment. This implies that data will be deleted as they are no longer relevant or necessary for analysis or direct marketing and the purposes for which they have been collected. However, all handling of personal data always ensures high security and confidentiality.
What are your rights?
You have the right to request access to the personal data we store about you. We aim to always be transparent with how we process your personal data.
You have the right to get wrongfully information corrected. You also have the right to have incomplete personal data completed if it is incomplete.
You have the right to request that personal data we process should be restricted and that future processing is limited to certain purposes.
You have the right to request to have your personal data deleted. Please note that we can be forced to decline your requests regarding deletion of your personal data if there are legal obligations that prevent us: tax regulations, banking laws, consumer purchases etc.
For all inquiries regarding personal data, please send your request in an email to ursullabrand@gmail.com. Please note that if you refuse us to handle certain personal data, we may have to decline your purchase order.